Privacy Policy

1. Introduction

Welcome to ReservationFinder ("we," "us," "our," or the "Service"). We operate the website reservationfinder.io and provide an online reservation discovery and alert service that helps users find and monitor availability for reservations at restaurants, events, and venues.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, create an account, receive notifications via email or SMS, or interact with our platform.

2. Scope and Applicability

This Privacy Policy applies to:

• Visitors: Anyone who browses our website without creating an account
• Users: Individuals who create an account to use our reservation monitoring features
• Customers: Users who subscribe to paid plans for enhanced features

This policy does not apply to third-party websites or services that we link to, including restaurant reservation platforms like Resy, OpenTable, Tock, and SevenRooms.

3. Information We Collect

3.1 Personal Information You Provide

3.2 Third-Party Platform Data

When you use our Service to monitor restaurant availability, we interact with third-party reservation platforms on your behalf:

• Resy: We monitor availability data from Resy's public APIs
• OpenTable: We scan OpenTable for table availability
• SevenRooms: We check SevenRooms-powered venues for openings

3.3 Automatically Collected Information

• Device Information: Browser type, operating system, device type
• Usage Data: Pages visited, time spent on pages, click patterns
• Log Data: IP address, access times, referring URLs
• Location Data: General geographic location derived from IP address (city/region level only)

3.4 Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience. For detailed information, please see our Cookie Policy.

4. How We Use Your Information

4.1 Service Delivery

• Reservation Alerts: Monitor your requested restaurants and send real-time notifications when tables become available
• Email Notifications: Send alerts about new availability, booking confirmations, and account updates
• SMS Notifications: Deliver time-sensitive reservation alerts directly to your phone
• Account Management: Create and manage your account, authenticate logins, and process payments

4.2 Service Improvement

• Analyze usage patterns to improve our monitoring algorithms
• Identify and fix technical issues
• Develop new features based on user behavior and feedback
• Optimize website performance and user experience

4.3 Marketing Communications

We may send you product updates, new features, and special offers with your consent.

4.4 Legal and Security Purposes

• Comply with legal obligations and respond to lawful requests
• Detect, prevent, and address fraud, abuse, and security issues
• Protect the rights, property, and safety of ReservationFinder and our users
• Enforce our Terms of Service

5. Data Sharing and Disclosure

5.1 Trusted Service Providers

We share information with carefully selected third-party service providers:

5.2 Legal Obligations

We may disclose your information when required by law or in response to:

• Court orders, subpoenas, or legal process
• Government or regulatory requests
• Investigations of potential violations of our Terms of Service
• Protection against legal liability

5.3 Business Transfers

If ReservationFinder is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any change in ownership or control of your personal information.

6. Data Security

We implement industry-standard security measures to protect your personal information:

• Encryption: All data transmitted between your browser and our servers is encrypted using TLS/HTTPS
• Secure Storage: Personal data is stored in encrypted databases with restricted access
• Authentication: Secure password hashing and optional multi-factor authentication
• Access Controls: Limited employee access to personal data on a need-to-know basis
• Regular Audits: Periodic security assessments and vulnerability testing

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

7.1 Access and Portability

• Request a copy of the personal information we hold about you
• Receive your data in a structured, commonly used format

7.2 Correction

• Update or correct inaccurate personal information through your account settings
• Request corrections to data you cannot update yourself

7.3 Deletion

• Request deletion of your account and associated personal data
• Delete your account directly through the account settings page

7.4 Marketing Opt-Out

• Unsubscribe from marketing emails at any time
• Adjust notification preferences in your account settings
• Continue receiving transactional messages related to your account

7.5 GDPR Rights (European Economic Area)

If you are located in the EEA, you have additional rights under GDPR:

• Right to Object: Object to processing based on legitimate interests
• Right to Restrict: Request restriction of processing in certain circumstances
• Right to Erasure: Request deletion of your data ("right to be forgotten")
• Right to Complain: Lodge a complaint with your local data protection authority

7.6 CCPA Rights (California Residents)

If you are a California resident, you have rights under CCPA:

• Right to Know: Request disclosure of collected personal information
• Right to Delete: Request deletion of your personal information
• Right to Opt-Out: Opt out of the sale of personal information (we do not sell personal information)
• Right to Non-Discrimination: Receive equal service regardless of exercising your rights

To exercise any of these rights, please contact us at privacy@reservationfinder.io.

8. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

Retention Periods

9. International Data Transfers

ReservationFinder is based in the United States. If you access our Service from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate.

We ensure appropriate safeguards are in place for international transfers, including:

• Standard Contractual Clauses approved by relevant data protection authorities
• Service provider certifications and compliance frameworks
• Data processing agreements with our vendors

By using our Service, you consent to the transfer of your information to the United States and other jurisdictions that may have different data protection laws than your country of residence.

10. Children's Privacy

ReservationFinder is not intended for users under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information promptly. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at privacy@reservationfinder.io.

11. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

12. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

How we will notify you:

• Post the updated policy on this page with a new "Last Updated" date
• Send email notification to registered users for material changes
• Display a prominent notice on our website for significant updates

Your continued use of the Service after changes become effective constitutes acceptance of the revised policy.

Summary of Your Rights